Privacy Policy
This policy provides general information on how Pactrovance collects, uses, stores, and safeguards the personal data of users of its website and services. It is an editable template and should not be treated as final legal advice or as an assurance of compliance with the regulatory requirements of any jurisdiction.
Last updated: to be completed by Pactrovance. Before being published officially, this document must be reviewed and customised by qualified legal counsel in line with the country of operation, the business sector, and applicable laws and regulations, particularly those relating to data protection.
Scope
This policy applies to all visitors, registered users, and customers who use the website, forms, analysis tools, and services provided by Pactrovance. It does not apply to any third-party websites that may be linked from our website.
Website and services
This policy applies to any data you submit through our forms, your user area, or your interactions with our support team.
Visitors and customers
Applicable to prospective users, trial users, and customers with active access to the Pactrovance platform.
Third-party services
Third-party partners and service providers follow their own privacy policies.
Data collected
We may collect the following categories of data when you use the website and services.
| Category | Examples | Source |
|---|---|---|
| Identity | Surname, first name, email address | Contact and sign-up form |
| Connection | IP address, browser type, and pages visited | Automated data collection (cookies and server logs) |
| Usage | Preferences and tool interaction history | Platform usage |
| Communication | Messages exchanged with the support team | Direct correspondence |
Purposes of processing
We may use the personal data we collect for the purposes set out below, only where necessary and proportionate.
Pactrovance will not process data for any purpose other than those stated here without informing the user in advance, unless required by law.
- Providing, maintaining, and improving our services
- Responding to enquiries submitted via contact forms
- Maintaining a secure environment and preventing misuse
- Sending service-related communications, with your consent where required
- Conducting anonymised statistical analysis of website usage
- Ensuring compliance with applicable legal and regulatory requirements
Legal basis and data retention
Data processing is carried out, as applicable, on the basis of the user’s consent, the fulfilment of a contract, legitimate interests, or compliance with legal obligations. Data is retained only for as long as required for the purposes stated above and is then deleted or anonymised, unless a longer retention period is required by law.
How long do you retain my data?
The retention period will depend on the type of data and the purpose for which it is processed. Pactrovance must define and document a specific retention period for each category of data.
Can I withdraw my consent at any point?
Yes. If processing is carried out on the basis of consent, you may withdraw it at any time without affecting the lawfulness of any processing done before the withdrawal.
Will my data be transferred outside India?
Certain technology service providers engaged by Pactrovance may host data in jurisdictions outside India. The applicable safeguards should be set out here in line with the providers actually engaged.
Data sharing
Pactrovance does not sell users’ personal data. However, limited sharing may take place in the following situations:
Technical providers
Hosting, email delivery or analytics tools, covered by agreements that protect data confidentiality.
Legal obligations
Disclosure to a competent authority where required under applicable law or by a court order.
Business reorganization
In case of a merger, sale, or restructuring, provided the same level of protection is maintained.
Cookies and related technologies
The website may use cookies and similar technologies to operate smoothly, analyse traffic and, where relevant, personalise the user experience. Users may adjust their browser settings to block or restrict non-essential cookies; however, some website features may not function as intended.
Data security
Pactrovance has put in place reasonable organisational and technical safeguards to help protect personal data from unauthorised access, loss, alteration or disclosure. However, no electronic transmission or storage system is entirely secure, so absolute security cannot be assured.
User rights
Subject to applicable laws, users may have the right to access, correct, delete, restrict, object to, or request portability of their personal data.
- Request access to your personal data held by Pactrovance
- Raise a request to correct inaccurate or incomplete data
- Request deletion of your data, subject to applicable legal requirements
- Object to specific processing activities, especially those carried out for marketing purposes
- Request that the data you have provided be transferred, where technically feasible
To exercise these rights, Pactrovance must provide a dedicated contact channel, such as an email address or a specific form. This document must be updated with the correct contact details before publication.
Minors
Pactrovance's website and services are not meant for individuals under 18. We do not knowingly collect personal data from minors, and if we become aware that such data has been collected, we will delete it promptly.
Updates to this policy
Pactrovance may update this Privacy Policy from time to time to reflect legal, technical, or organisational changes. The version published on this page, along with the last updated date, is the version currently in effect.
Contact
For any queries about this Privacy Policy or about exercising your rights, Pactrovance must provide an official contact channel here. This document is a general template and should be completed and validated before final publication.